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Privacy Policy,

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At Karachi Grill UAE, we are committed to protecting your privacy and ensuring the security of any personal information we collect from you. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.karachigrilluae.com.

 

By using our website, you agree to the terms and conditions of this policy.

  1. Information Collection and Use: When you visit our website, we may collect certain information about you. This information may include your name, email address, phone number, IP address, and other relevant details. We collect this information to provide you with a personalized and enhanced user experience, including but not limited to processing orders, responding to inquiries, and improving our services.

  2. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit a website. They help us analyze website traffic, remember your preferences, and provide you with tailored content and advertisements. By accepting our use of cookies, you agree to our collection and use of your information for marketing and analytics purposes.

  3. Third-Party Service Providers: We may engage third-party service providers to perform various functions on our behalf, such as website analytics, payment processing, and email marketing. These service providers may have access to your personal information but are contractually obligated to handle it in accordance with applicable data protection laws and this Privacy Policy.

  4. Data Security: We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  5. Links to Third-Party Websites: Our website may contain links to third-party websites or resources. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

  6. Your Rights: You have the right to access, correct, update, or delete your personal information held by us. If you would like to exercise any of these rights or have any questions or concerns about our Privacy Policy, please contact us using the information provided below.

  7. Changes to this Privacy Policy: We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our data practices.

  8. Contact Us: If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: bdm@karachigrilluae.com

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By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined herein.

Thank you for visiting www.karachigrilluae.com and for placing your trust in us.

Karachi Grill Food Delivery and Takeaway Return Policy

At Karachi Grill, we strive to provide our customers with the best dining experience, whether through food delivery or takeaway orders. We understand the importance of customer satisfaction and aim to address any concerns you may have. Please take a moment to review our Food Delivery and Takeaway Return Policy outlined below:

1. Acceptance of Orders:

  • Upon delivery or pickup of your order from Karachi Grill, please carefully inspect the packaging and contents to ensure accuracy and quality.

  • Acceptance of the order indicates your acknowledgement that the items received meet your expectations.

2. Return Eligibility:

  • Karachi Grill will not accept any returns or exchanges for food and beverages once they have been delivered or picked up.

  • This policy applies to both delivery orders and takeaway orders from Karachi Grill.

3. Quality Assurance:

  • We prioritize the quality and freshness of our food. If you have concerns about the quality or accuracy of your order, please contact our customer service team immediately upon receipt.

4. Reporting Issues:

  • For any issues with your order, such as incorrect items, missing items, or quality concerns, please notify us within 30 minutes of receiving the order.

  • Contact our customer service team via phone or email, providing order details and a clear description of the issue.

5. Refund or Replacement:

  • In the event of a valid concern, Karachi Grill reserves the right to offer a refund or replacement, at our discretion.

  • Refunds will be processed using the original payment method or may be issued as a Cheque in the name of payment done by. 

6. Unforeseen Circumstances:

  • Karachi Grill understands that unforeseen circumstances may arise. If you encounter issues with your order, we are committed to working with you to find a suitable resolution.

7. Contact Information:

8. Policy Modification:

  • Karachi Grill reserves the right to modify or update this Food Delivery and Takeaway Return Policy at any time without prior notice.

By placing an order with Karachi Grill, you agree to abide by the terms outlined in this policy. We appreciate your understanding and cooperation in ensuring a positive dining experience with Karachi Grill.

 

Table Reservation Policy for Karachi Grill:

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  1. Reservation Confirmation:

    • Reservations can be made via phone call or online booking.

    • A valid contact number and/or email address must be provided for confirmation purposes.

    • All reservations are subject to availability.

  2. Arrival Time:

    • Guests are kindly requested to arrive on time for their reservation.

    • We understand that unforeseen circumstances may occur; however, we can only hold reservations for a maximum of 15 minutes past the reserved time.

  3. Wait Time:

    • If a reserved table is not available upon arrival, guests will be placed on a waitlist.

    • Every effort will be made to seat guests as quickly as possible, with an estimated wait time of no more than 15 minutes.

    • Guests will be notified of any delays and kept informed of their status.

  4. No Show Policy:

    • If guests do not arrive within the allotted 15-minute grace period and have not contacted us to inform us about any delays, the reservation may be considered a no-show.

    • In case of a no-show, the restaurant reserves the right to allocate the table to other waiting guests.

  5. Changes and Cancellations:

    • Any changes to the reservation, including cancellations or adjustments to the number of guests, must be communicated to the restaurant at least one hour before the reserved time.

    • Late cancellations or no-shows may be subject to a penalty or loss of reservation privileges for future bookings.

  6. Advance Payments:

  • all online payments for table reservations, party reservations, and special events advance payments are non-refundable.

  1. Group Reservations:

    • For groups larger than a certain size (e.g., 8 or more guests), a deposit or prepayment may be required to secure the reservation. Details will be provided upon reservation confirmation.

  2. Special Requests:

    • We will do our best to accommodate any special requests, such as seating preferences or dietary restrictions, but cannot guarantee availability.

  3. Management Discretion:

    • The management reserves the right to refuse or modify reservations, as well as to enforce policies in exceptional circumstances, to ensure the smooth operation of the restaurant and the satisfaction of all guests.

  4. Contact Information:

Thank you for choosing Karachi Grill. We look forward to providing you with a delightful dining experience.

Thank you for choosing Karachi Grill.

Management,

KARACHI GRILL RESTAURANT LLC.

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